A practical one-day course for all persons coming into contact with internal or external customers.
To enable employees who communicate with all customers, whether internal or external to improve quality of service.
Delegates will gain a clearer understanding of responsibilities, develop new and existing skills, identify opportunities of improving service to customers thereby increasing customer retention.
This course will involve role-play, exercises and discussion to fully involve participants. The course is also designed to motivate delegates to identify opportunities within their own organisation for improving Customer Service.