Customer Service

Customer Service

A practical one-day course for all persons coming into contact with internal or external customers.

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To enable employees who communicate with all customers, whether internal or external to improve quality of service.


Delegates will gain a clearer understanding of responsibilities, develop new and existing skills, identify opportunities of improving service to customers thereby increasing customer retention.

  • Welcome and Introduction to the course
  • Aims and Objectives
  • What is customer service?
  • Developing positive working relationships with customers
  • Problem solving for customers
  • Communicating with customers
  • Barriers to communication
  • Dealing with difficult situations
  • Customer service policies
  • Programme Review and Evaluation

This course will involve role-play, exercises and discussion to fully involve participants. The course is also designed to motivate delegates to identify opportunities within their own organisation for improving Customer Service.

Marches Local Enterprise Partnership
Growth Deals
European Union Regional Development Fund
Midlands Engine