Assertiveness – Improving Personal Effectiveness and Confidence

Assertiveness – Improving Personal Effectiveness and Confidence

A practical half-day course which enables delegates to identify personal weaknesses and strengths, recognize behaviour in others and improve their own personal effectiveness.

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In order for delegates to develop confidence in communicating with others, enabling achievement of desired results by increasing their own personal effectiveness.


Employees development of personal effectiveness, thus creating a positive attitude throughout the organisation especially when dealing with others.

  • Welcome and Introduction to the course
  • Aims and Objectives
  • Personal Effectiveness through communication
  • Relationship with others
  • Difficult situations
  • Recognising, aggressive, non- assertive and assertive behaviour
  • Body language, words, tone of voice, effects
  • Interpersonal skills
  • Using assertiveness
  • Role play
  • Self development
  • Programme Review and Evaluation

This practical course will include role play, exercises and confidence building group activities.

Marches Local Enterprise Partnership
Growth Deals
European Union Regional Development Fund
Midlands Engine